About the My Legal Assistant Information Service

1. What is the My Legal Assistant Information Service?
2. Do I need to purchase a Subscription to use this Service?
3. Do I need to log into my account every time I visit?
4. How do I contact you if I have questions about the Legal Assistant Information Service ?
5. Where do I find the My Legal Assistant Terms of Service?

1. What questions can I ask?  Why are questions limited to New Yorkdivorce law?

1. Who will answer my question?
2. Can I choose who answers my question?
3. Are your Legal Assistants/Researchers experts in their field?

1. How will I know when my question has been answered?
2. What if a question doesn't have a clear answer?
3. The Researcher only partially answered my question.  How do I get further clarification?

1. What is New York Divorce Onlineyour Privacy Policy?
2. Will my question and answer be publicly viewable?
3. Will others be able to see my email address if I ask a question?

1. What questions can I ask? Why are questions limited to New York divorce law?
   You can ask any question that can be answered with words or numbers about New York divorce law, but it can't be a request for legal advice. Legal advice is the application of a rule of law to the particular circumstances of your case.  Legal information is a general question a legal procedure or what is the law in a particular subject area.

   We don't answer questions about the law of jurisdictions other than New York, although we will answer certain questions of Federal law in the area of federal bankruptcy, copyright, and trademark law. You can also ask us to find a particular form for you if it does not appear in our Document Catalog. If it is on the Internet, we can retrieve it for you. We can't tell you which form would apply to your particular circumstances and we can't draft a form for you. Buy you can tell us what you want and if it is on the Net it is likely that our expert researchers will be able to find it.
   
   Legal information is not a substitute for the legal advice of an attorney, but often you will find that simply having access to the correct legal information will help you to solve your legal problem.

And you can revise your question or edit it at any time as long as it is not 'locked' because it is being worked on by a researcher. Most askers are looking for a specific piece of information like, "How do I collect a judgment" or "How many witnesses do I need for a will in New York?". Our researchers all have backgrounds in legal research and they are experts in locating hard to find information on the web. If the answer to your question is online, chances are pretty good they'll find it. Again keep in mind that our My Legal Assistant Service is not a substitute for professional advice or services, nor will we knowingly provide answers to assist in illegal activities. We reserve the right to delete questions on a case-by-case basis if they do not comply with our guidelines for "Proper Use," as specified in our Terms of Service.

 

1. Who will answer my question?
   Your question will be answered by a Researcher. A Researcher is an attorney or a trained legal assistant. New York Divorce Online Researchers are experts at locating hard-to-find information on the web, and through offline resources as well. Researchers must go through an application process that tests their research skills and the quality of their answers. You are strongly encouraged to provide feedback on the quality of the response you receive by ranking the answer returned by the Researcher. Some of our Researchers are attorneys who are members of the New York bar, but there role in this service is to provide legal information only, not legal advice. We label our staff, "Researchers" , even though some of them may be attorneys, because they are not holding themselves out as practicing attorneys when they participate in this service.
    
2. Can I choose who answers my question?
   Currently, you cannot choose who answers your question. New York Divorce Online tests all Researchers to ensure that they are expert legal researchers who have experience on researching on the Net.
   
   
3. Are Researchers experts in their field?
   All New York Divorce Online Researchers are tested to ensure that they are expert searchers in finding legal materials and content on the Internet, and have excellent communication skills.

1. How will I know when my question has been answered?
   You will be sent an email that a Researcher has answered your question. A link will also appear on your My Legal Affairs that will go directly to your question and answers. Your questions and answers will be stored on your private and secure My Legal Affairs page.
    
2. What if a question doesn't have a clear answer?
   Some questions simply don't have clear, straightforward answers that can be answered through an online search or through another reference source (e.g. "Which is prettier - blue or green?"). In such cases, Researchers will attempt to provide links to useful background information on the question.
   
   
3. The Researcher only partially answered my question. How do I get further clarification?
   You have the option to make a comment or request a clarification once you receive your answer from a Researcher. To request further clarification, log in and go to "My Account". When you see the list of questions you have asked, click on the question with the answer you wish to clarify. Once you have clicked on the question, look at the top of the page and click on the "Clarify Question" button. Then enter the clarification you desire into the box. The Researcher will be alerted that a clarification has been requested.
   
   

1. What is New York Divorce Online Privacy Policy?
   You can find this policy at Privacy Policy.
   
   
2. Will my question and answer be publicly viewable?
   Maybe. Certain questions and answer that have broad appeal, be posted on the web and viewable by the public. However, your personal information will never be posted with your question, so your privacy is protected.
   
   
3. Will others be able to see my email address if I ask a question?
   No. New York Divorce Online will under no circumstances will ever reveal your any personal information.
   
   
4. Is my credit card information safe?
   We understand that making a purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. New York Divorce Online uses industry-standard SSL (secure socket layer) technology to protect every interaction you have with the New York Divorce Online web site. This protects your credit card and other personal information. Once we receive your information, we not only store it behind a firewall, but we also encrypt the sensitive credit card information.
   
   When credit cards are submitted through our secure online form, they are checked against the account information by our third-party credit card processor. If information submitted is invalid, the credit card will not be accepted.
   
   The information you provide us with will only be used by New York Divorce Online  in an effort to serve you better. We don't share or sell your personal information. For more details please see our Privacy Policy.